Help Centre

Frequently Asked Questions

Everything you need to know about your we998 account — from registration and deposits in PKR to cricket betting, live casino, bonuses and responsible gambling tools. Browse by category or search below.

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Account & Registration

5 questions

Creating a we998 account takes just a few minutes. Click the registration button on the homepage and fill in your details — full name, date of birth, email address, mobile number and preferred currency (PKR is available). You will receive a verification email or SMS to confirm your details before your account becomes active. Once confirmed, you can log in and start exploring the Platform.

To complete identity verification, we998 requires a government-issued photo ID — typically your CNIC (Computerised National Identity Card) or passport — along with proof of your current residential address, such as a recent utility bill or bank statement dated within the last three months. Depending on your transaction history, we may also request proof of payment method ownership. All KYC documents are handled securely and in accordance with our Privacy Policy.

No. Each individual may hold only one active account on the we998 Platform. Opening multiple accounts — whether under the same name or different details — is a breach of our Terms & Conditions and may result in all associated accounts being suspended and balances forfeited. If you believe a duplicate account was created in error, contact our support team immediately so the situation can be resolved.

You must be at least 18 years of age, or the higher minimum age required by the operator's license jurisdiction, to register and use the we998 Platform. Age is verified through our KYC process. Accounts found to belong to individuals below the minimum age are permanently closed and the matter is handled in accordance with applicable regulations. Meeting the minimum age does not by itself determine the legality of online gambling in Pakistan — users must comply with all applicable local laws.

On the login screen, select the "Forgot Password" option and enter the email address associated with your we998 account. You will receive a password reset link to that address within a few minutes — check your spam folder if it does not appear in your inbox. Follow the link to set a new password. For added security, choose a password that is at least 10 characters long and includes a mix of letters, numbers and symbols. If you continue to have trouble accessing your account, our live chat support team can assist 24/7.

Deposits & Withdrawals

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Log in to your account and navigate to the Cashier or Deposit section. Available payment methods are listed there in real time — options may include bank transfers via institutions familiar to Pakistani users such as HBL, UBL, Meezan Bank and Bank Alfalah, as well as mobile payment services like Easypaisa and JazzCash, and the Raast instant payment rail, where technically available. Select your preferred method, enter the amount in PKR and follow the on-screen instructions. Please note that none of these payment providers endorse or affiliate with gambling activities on we998.

Minimum deposit amounts vary by payment method and are displayed in the live cashier at the time of your deposit. As a general guide, minimums for standard methods typically start from a modest PKR amount to keep the Platform accessible. Some promotional offers may require a higher minimum deposit to qualify. Always check the current minimums in the cashier before initiating a transaction, as these figures can change.

Withdrawal processing times depend on the method selected, your KYC verification status and any pending compliance checks on your account. Once approved by we998, funds are dispatched to your chosen method — after which the payment provider's own processing window applies. KYC must be fully completed before any withdrawal is processed. we998 does not guarantee specific processing times, but we aim to review and approve withdrawal requests as promptly as possible. Contact support via live chat if your withdrawal has been pending longer than expected.

Withdrawals may be delayed or declined for several reasons: incomplete KYC verification, active wagering requirements on bonus funds that have not yet been cleared, a mismatch between the deposit method and requested withdrawal method, or a compliance review triggered by account activity. In most cases, supplying the requested KYC documentation or clearing any active bonus terms resolves the issue. Contact support for a specific explanation — we are available around the clock to assist.

Cryptocurrency options — including Bitcoin (BTC), Ethereum (ETH) and USDT — may be available as deposit and withdrawal methods where supported by the live cashier. Cryptocurrency transactions are converted at the prevailing rate at the time of the transaction, which may differ from publicly quoted market rates. If you intend to use crypto, please verify current availability and any applicable minimums in the cashier before initiating your transaction. Cryptocurrency transactions are generally irreversible once broadcast to the network.

Games & How to Play

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Navigate to the Sports section and select Cricket from the market list. Available matches — including Pakistan Super League fixtures, ICC T20 World Cup games, bilateral T20 and Test series — are listed with their available markets. Click on the odds for your chosen selection to add it to your bet slip, enter your stake in PKR and confirm the bet. In-play markets allow you to bet on live matches as they unfold, with odds updating in real time throughout the game.

we998 offers a wide range of casino products including slot games, table games (such as blackjack, roulette and baccarat), live dealer casino games streamed in real time, and video poker. The live casino section features real croupiers dealing cards and spinning wheels in real time — a format that many players find more immersive than standard RNG table games. The full game library is visible after logging in to your account. New titles are added regularly.

RTP stands for Return to Player — the theoretical percentage of all wagered money that a slot game pays back to players over a very large number of spins. For example, a game with 96% RTP will, in theory, return PKR 96 for every PKR 100 wagered over millions of rounds. RTP is a long-run statistical average and does not predict your individual session result. Where available, RTP figures for individual games are displayed in the game information panel within the Platform.

Yes. In-play betting — also called live betting — is available on supported sporting events including cricket, football, tennis, and other major sports. During a live event, odds adjust continuously based on match developments, giving you the ability to react to what is happening on the field in real time. For a PSL match or an ICC knockout game, in-play markets can cover ball-by-ball outcomes, next wicket, current over runs and more. Market availability depends on the specific event.

Beyond cricket — the most popular sport among Pakistani bettors — we998 covers football including international fixtures and major club leagues, tennis, basketball, UFC and MMA events, volleyball, and esports titles. The full list of available sports and markets is visible in the Sports section of the Platform after logging in. Coverage varies by event calendar, so the range of available markets is broader during peak seasons for each sport.

Bonuses & Promotions

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we998 runs a range of promotional offers for new and existing players, which may include welcome deposit bonuses, free bets, free spins on selected slot games, reload bonuses and event-specific promotions tied to major sporting occasions like PSL finals or ICC tournaments. All current offers are listed in the Promotions section of the Platform. Each offer has its own specific terms and conditions — including wagering requirements, eligible games and expiry dates — which must be reviewed before opting in.

A wagering requirement (also called a rollover or playthrough) is the number of times you must wager a bonus amount before any associated winnings can be withdrawn. As an illustrative example: if you receive a PKR 2,000 bonus with a 30x wagering requirement, you need to place PKR 60,000 in qualifying bets before requesting a withdrawal of bonus-derived funds. Not all games contribute equally — slots typically count at 100%, while table games may contribute less. Specific figures are stated in each offer's terms.

No. Bonus funds and any winnings generated from them cannot be withdrawn until the applicable wagering requirements have been fully met. You may, however, choose to forfeit an active bonus at any time through your account settings — after which the bonus balance will be removed and any remaining real-money funds become withdrawable. Before forfeiting a bonus, check the offer terms to understand what you would be giving up, as forfeiture is typically irreversible.

All bonuses have an expiry period set out in their specific offer terms — this typically ranges from 7 to 30 days from the date the bonus is activated, depending on the offer. If the wagering requirements are not completed within that window, the bonus and any associated winnings are automatically removed from your account. Expiry periods cannot be extended after activation. Always check the offer terms before opting in to make sure the timeframe is realistic for your playing pattern.

Bonuses may be removed for several reasons: the offer expired before wagering requirements were met; a maximum bet limit was exceeded during bonus play; we998 detected activity consistent with bonus abuse such as low-risk hedging strategies designed to meet rollover requirements without genuine play intent; or a duplicate account was identified. If you believe a bonus was removed in error, contact support with the relevant details and our team will review the matter.

Security & Responsible Gambling

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Responsible gambling tools including deposit limits, loss limits, session time reminders and reality checks are accessible from Account Settings under the Responsible Gambling section. Limits can be set in PKR for daily, weekly or monthly periods. Reductions to limits take effect immediately; increases are subject to a mandatory cooling-off delay to give you time to reconsider. If you need help locating or setting any limit, our support team can guide you through the process via live chat at any hour.

You can initiate self-exclusion through Account Settings or by contacting our live chat support team directly at any time — no reason is required. Available exclusion periods include 6 months, 1 year, 2 years and permanent exclusion. Once activated, your account is immediately closed to wagering and marketing communications are suppressed. Your verified real-money balance can still be withdrawn. A permanently excluded account will not be reactivated without an extended review process. For full details see our Responsible Gambling page.

we998 uses SSL/TLS encryption across all Platform connections, ensuring that data transmitted between your device and our servers is protected in transit. Sensitive account and financial data is stored using industry-standard encryption. Access to personal data within our team is restricted on a need-to-know basis. we998 does not sell your personal data to third parties. Full details of our data handling practices are set out in our Privacy Policy, which we encourage all users to read.

If you suspect unauthorised access to your we998 account, change your password immediately using the account settings or the "Forgot Password" function on the login screen, then contact our support team via live chat right away. Our team can place a temporary hold on your account while the situation is investigated, review recent login activity and assist you in securing access. we998 will never ask for your password via email, live chat or any other channel — any such request should be treated as fraudulent.

we998 does not provide legal advice, and the legal status of online gambling in Pakistan is a matter of Pakistani law — specifically the Prevention of Gambling Act, 1977 and related provincial legislation — which each user must understand independently. we998 does not claim authorisation from any Pakistani government body, including the PTA or the State Bank of Pakistan. If you are uncertain about your legal position, we strongly recommend seeking independent legal counsel before using the Platform. Users are solely responsible for ensuring their participation complies with applicable laws.

Why Players Choose we998

Still evaluating the Platform? Here is a quick look at what makes we998 the choice for serious players across Pakistan.

Cricket & PSL Coverage

Comprehensive pre-match and in-play markets for Pakistan cricket, PSL, ICC tournaments and bilateral series — with real-time odds and ball-by-ball live betting options throughout each match.

Secure & Encrypted

SSL/TLS encryption on all connections, encrypted data storage and strict KYC verification mean your account and funds are protected to a high standard at all times.

24/7 Support

Live chat support is available every hour of every day, including during PSL finals and ICC match nights. For technical issues, account queries or responsible gambling requests, help is always at hand.

Live Casino & Slots

Real-time live dealer tables for blackjack, roulette and baccarat sit alongside hundreds of slot titles and table game variants — all accessible from one account on desktop or mobile.

Responsible Gambling Tools

Every account comes with deposit limits, loss limits, session reminders, cooling-off periods and self-exclusion — all accessible without needing to contact support first.

Mobile Optimised

The we998 Platform is fully optimised for mobile browsers, so you can follow a live PSL match from Lahore, catch an ICC final from Karachi or check your casino balance from anywhere with a signal.

Still Have Questions?

If you did not find the answer you were looking for, our support team is available around the clock via live chat in-platform. You can also visit the homepage to explore we998 or review our Responsible Gambling page for safe-play guidance.

18+ only, or the higher minimum required by the operator/license jurisdiction. Local laws in Pakistan may restrict gambling. Play responsibly.